Request Won't Show

One OPRA response simply will not show, no matter what we try and do. This is a mystery and we have not been sure how to proceed.

Upstream Github issue

We have opened a Github issue with the open source software project that provides the code that runs on the OPRAmachine server. We are curently waiting to hear back as of 12/20/2017.

Full Error message

A RuntimeError occurred in request#show:

main body text more than 1 MB, need to implement clipping like for attachment text, or there is some other MIME decoding problem or similar app/models/incoming_message.rb:426:in `_cache_main_body_text’

Request:

  • URL : https://opramachine.com/request/opra_requests_5
  • HTTP Method: GET
  • IP address : 157.55.39.120
  • Parameters : {“controller”=>“request”, “action”=>“show”, “url_title”=>“opra_requests_5”}
  • Timestamp : 2017-12-20 23:22:06 -0500
  • Server : opramachine.com
  • Rails root : /var/www/opramachine.com/alaveteli
  • Process: 23591

Session:

  • session id: [FILTERED]
  • data: {“session_id”=>“6748e0b4f9d0d1600d1fcd55aa207611”, “locale”=>“en”}

Environment:

  • GATEWAY_INTERFACE : CGI/1.2
  • HTTP_ACCEPT : /
  • HTTP_ACCEPT_ENCODING : gzip, deflate
  • HTTP_CACHE_CONTROL : no-cache
  • HTTP_CONNECTION : close
  • HTTP_FROM : bingbot(at)microsoft.com
  • HTTP_HOST : opramachine.com
  • HTTP_PRAGMA : no-cache
  • HTTP_USER_AGENT : Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)
  • HTTP_VERSION : HTTP/1.0
  • HTTP_X_ACCEL_MAPPING : /var/www/opramachine.com/alaveteli/cache/zips/production/download=/download
  • HTTP_X_FORWARDED_FOR : 157.55.39.120
  • HTTP_X_FORWARDED_PROTO : https
  • HTTP_X_REAL_IP : 157.55.39.120
  • HTTP_X_SENDFILE_TYPE : X-Accel-Redirect
  • ORIGINAL_FULLPATH : /request/opra_requests_5
  • ORIGINAL_SCRIPT_NAME :
  • PATH_INFO : /request/opra_requests_5
  • QUERY_STRING :
  • REMOTE_ADDR : 127.0.0.1
  • REQUEST_METHOD : GET
  • REQUEST_PATH : /request/opra_requests_5
  • REQUEST_URI : /request/opra_requests_5
  • ROUTES_53640860_SCRIPT_NAME :
  • SCRIPT_NAME :
  • SERVER_NAME : opramachine.com
  • SERVER_PORT : 80
  • SERVER_PROTOCOL : HTTP/1.1
  • SERVER_SOFTWARE : thin 1.5.1 codename Straight Razor
  • action_controller.instance : #RequestController:0x000000102f2640
  • action_dispatch.backtrace_cleaner : #Rails::BacktraceCleaner:0x0000000a89b570
  • action_dispatch.cookies : #ActionDispatch::Cookies::CookieJar:0x00000010393180
  • action_dispatch.cookies_digest :
  • action_dispatch.cookies_serializer : hybrid
  • action_dispatch.encrypted_cookie_salt : encrypted cookie
  • action_dispatch.encrypted_signed_cookie_salt : signed encrypted cookie
  • action_dispatch.http_auth_salt : http authentication
  • action_dispatch.key_generator : #ActiveSupport::CachingKeyGenerator:0x000000095c7368
  • action_dispatch.logger : #ActiveSupport::Logger:0x0000000655fa18
  • action_dispatch.parameter_filter : [:password]
  • action_dispatch.redirect_filter : []
  • action_dispatch.remote_ip : 157.55.39.120
  • action_dispatch.request.accepts : [#]
  • action_dispatch.request.content_type :
  • action_dispatch.request.flash_hash : #ActionDispatch::Flash::FlashHash:0x0000001145a4c8
  • action_dispatch.request.formats : [#]
  • action_dispatch.request.parameters : {“controller”=>“request”, “action”=>“show”, “url_title”=>“opra_requests_5”}
  • action_dispatch.request.path_parameters : {:controller=>“request”, :action=>“show”, :url_title=>“opra_requests_5”}
  • action_dispatch.request.query_parameters : {}
  • action_dispatch.request.request_parameters : {}
  • action_dispatch.request.unsigned_session_cookie: {“session_id”=>“6748e0b4f9d0d1600d1fcd55aa207611”}
  • action_dispatch.request_id : 9e9248e2-8440-457b-87b4-d8568a9ca412
  • action_dispatch.routes : #ActionDispatch::Routing::RouteSet:0x0000000664fd38
  • action_dispatch.secret_key_base : this default is insecure as code is open source, please override for live sites in config/general; this will do for local development
  • action_dispatch.secret_token :
  • action_dispatch.show_detailed_exceptions : false
  • action_dispatch.show_exceptions : true
  • action_dispatch.signed_cookie_salt : signed cookie
  • async.callback : #
  • async.close : #EventMachine::DefaultDeferrable:0x000000102ccc10
  • newrelic.transaction_started : true
  • rack.errors : #IO:0x00000002041b98
  • rack.input : #StringIO:0x000000102cd520
  • rack.multiprocess : false
  • rack.multithread : false
  • rack.request.cookie_hash : {}
  • rack.request.query_hash : {}
  • rack.request.query_string :
  • rack.run_once : false
  • rack.session : #ActionDispatch::Request::Session:0x000000102ec5b0
  • rack.session.options : #ActionDispatch::Request::Session::Options:0x000000102ec560
  • rack.url_scheme : http
  • rack.version : [1, 0]

Backtrace:

app/models/incoming_message.rb:426:in _cache_main_body_text' app/models/incoming_message.rb:452:inget_main_body_text_unfolded’ app/models/incoming_message.rb:616:in get_body_for_html_display' app/views/request/_incoming_correspondence.html.erb:24:in_app_views_requestincoming_correspondence_html_erb_4053020488255440338_85045320’ app/views/request/_correspondence.html.erb:4:in _app_views_request__correspondence_html_erb__2668726388495238954_86949000' app/views/request/show.html.erb:68:inblock in _app_views_request_show_html_erb___283401135198515593_88463540’ app/views/request/show.html.erb:66:in _app_views_request_show_html_erb___283401135198515593_88463540' app/controllers/request_controller.rb:133:inblock (3 levels) in show’ app/controllers/request_controller.rb:132:in block in show' lib/alaveteli_localization.rb:43:inwith_locale’ app/controllers/request_controller.rb:89:in show' app/controllers/application_controller.rb:120:inrecord_memory’ lib/strip_empty_sessions.rb:13:in `call’